Trial LiftPulse on lifts of your choice for 30 day If you decide not to proceed, return the system and we refund in full.
No card details taken on this form. We invoice you after we accept the order.
Takes about three minutes. We reply with an invoice within one working day and confirm your installation date in writing.
Your unit is set to your nominated alarm number before it leaves us, then sent by tracked courier timed for your agreed installation date.
It replaces the existing BT line into the existing lift auto-dialler and nothing else. No survey, nobody from us on site, no installation charge.
Live dashboard for heartbeat, mains power and battery health, automated 3-day test calls, and compliance reports you can export any time.
Tell us either way. Keep it and the deposit becomes your hardware purchase. Return it within 7 days and you are refunded in full.
Nothing else is charged during the trial. No connection fee, no dashboard licence, no minimum term.
Fields marked * are needed before we can dispatch. Prefer paper? Download the A4 PDF and email it to accounts@controlfreq.co.uk.
Your reference is . We have emailed a copy to , and our accounts team has been notified.
Next: we confirm your installation date and send an invoice within one working day. Nothing ships until it is settled. Questions in the meantime — call 020 3478 0784.
These apply to the trial only. They sit alongside our standard terms of sale and, where the two differ, these take priority for the trial period. Download the printable A4 PDF.
One LiftPulse 4G VoLTE gateway per lift, on the lifts and at the sites listed on the order form.
£295 + VAT per unit, plus £15 + VAT tracked delivery per order. This is a deposit, not a purchase, and is refunded in full if the unit is returned within the return window.
We issue an invoice when we accept your order. Hardware is dispatched after payment has been received and the installation has been scheduled.
The trial begins on the installation date agreed with you and confirmed in writing on your order acknowledgement. If installation is delayed, the trial starts no later than 7 days after delivery unless we agree a new date in writing before then. Where several units are supplied, each runs from its own agreed date.
An installation date must be agreed with your lift contractor before the unit is despatched. We deliver the kit ahead of that date so the trial can start without delay. Fitting is carried out by your own lift engineer. The unit replaces the existing telephone line into the autodialler and nothing else — we do not touch the lift, the controller or the emergency phone.
Keep each unit installed at the site named on the order form, powered and undamaged, and tell us before moving one to a different lift or building. You remain responsible for the lift's compliance and for your emergency call-handling arrangements throughout.
Tell us your decision by the end of day 30, in writing, to accounts@controlfreq.co.uk. Where more than one unit is on trial you may keep some and return others; each unit is treated separately.
The deposit is retained and the unit becomes yours — it converts into your hardware purchase, and nothing further is owed for the hardware. Ongoing monitoring is charged on subscription terms per our current price list.
Ask us for a collection and we book and pay for a tracked courier. Units must be collected within 7 days of the end of the 30-day trial. Once back with us and checked, we refund £295 + VAT for each unit returned — together with the delivery charge where the whole order comes back — to the original payment method within 14 days.
Please return the gateway, antenna, power supply and any cables in the original packaging. We may reduce the refund to cover missing parts or damage beyond fair wear and tear. Cosmetic marks from normal installation are fair wear.
If a unit is not returned within the 7-day window, its deposit is not refunded and the unit is treated as purchased. If you need longer, ask before the window closes and we will normally agree an extension.
Either side may end the trial early. If you end it, the return and refund terms above apply from the date you tell us. Dashboard access ends when the unit is returned.
The trial is for business customers in the United Kingdom and is subject to our acceptance of your order.
LiftPulse replaces the telephone line, not your lift maintenance contract or your emergency call-answering arrangement. Check your existing maintenance terms before installation if you are unsure.
Send it back and we refund you in full. That is the point of the trial — you find out on one lift, at your own site, before committing anything.
Any lift engineer or IT professional able to access the BT socket being replaced. It plugs into the LiftPulse unit in place of the phone line. There is no installation charge from us and nobody from ControlFreq needs to attend.
The deposit covers the hardware while it is out with you. Return the unit in time and you get all of it back, delivery included. Keep it and the same money becomes your hardware purchase, so you are never charged twice.
Yes. Add as many lifts as you like on the form — £295 + VAT per unit, with delivery charged once for the whole order.
No. There is no automatic subscription and no lock-in. At day 30 you tell us to collect it or you keep it, and we quote the monitoring subscription separately at that point.
Call and speak to a solutions engineer, not a call centre. We're happy to answer questions technical or commercial before you start.