LiftPulse
v1.0 · 5 pages · A4
liftpulse.controlfreq.co.uk

The 30-Day Pilot Trial

1 Lift. 1 Month.
1 Decision.

Your onboarding guide and order form. What the trial covers, what it costs, how the refund works, and the details we need to ship your unit.

Refundable deposit

£295 + VAT per unit
£15 + VAT delivery

Trial length

30 days, then
7 days to return

Issued by

Control Freq Limited
LiftPulse

Sale or return/ 100% refund on return/ No installation charge/ No lock-in

ControlFreq·LiftPulse 30-Day Trial How the trial works

[Onboarding]

How the trial works.

You take a LiftPulse unit on the lift of your choice for 30 days. You pay a fully refundable deposit up front. If you decide not to proceed, we collect the unit and you get every penny back.

Before day 1

Order & agree a date

Return the order form, settle the proforma invoice, and agree an installation date. We pre-configure the unit to your nominated alarm number before it ships.

Day 1

Plug in

On the agreed date your own lift engineer plugs the unit into the existing autodialler in place of the BT line. No survey, no third parties on site, no installation charge.

Days 1–30

Watch it work

Full access to the cloud dashboard: heartbeat, mains power, battery health and automated 3-day test calls, with compliance reports you can export at any time.

Day 30 → 37

Keep it or send it back

Tell us either way. Keep it and the deposit becomes your hardware purchase. Return it within 7 days and you are refunded in full.

What you pay

Item	Qty	Amount
LiftPulse 4G VoLTE gateway Pre-configured unit, battery backup, high-gain external antenna, roaming SIM	1	£295.00
Tracked courier delivery Charged once per order, however many units it contains	1	£15.00
VAT at 20%	—	£62.00
Total payable on order — fully refundable		£372.00

Worked example for a single unit. Trialling more than one lift multiplies the £295 only. Payable by proforma invoice before dispatch; nothing else is charged during the trial.

Included for the 30 days at no extra charge

Roaming SIM and all data — multi-network, locks onto whichever operator is strongest.
Cloud dashboard access — live heartbeat, mains power, battery health and test-call log.
Compliance report exports — timestamped EN 81-28 evidence, downloadable at any time.
Phone and email support — throughout the trial, from a UK engineer.
Pre-configuration to your nominated alarm number — set before the unit leaves us.

The refund in one line

Return the unit within 7 days of the end of the 30-day trial and you get the full deposit back, delivery included. We book and pay for the collection courier.

LiftPulse 30-Day Pilot Trial · Onboarding & Order Form 02

ControlFreq·LiftPulse 30-Day Trial Terms of the trial

[Terms]

Terms of the 30-day trial.

These apply to the trial only. They sit alongside our standard terms of sale and, where the two differ, these take priority for the trial period.

What the trial covers
One LiftPulse 4G VoLTE gateway per lift, on the lifts and at the sites listed on the order form.
Deposit
£295 + VAT per unit, plus £15 + VAT tracked delivery per order. This is a deposit, not a purchase, and is refunded in full if the unit is returned within the return window.
Payment
We issue a proforma invoice when we accept your order. Units are dispatched once that invoice is paid in full and cleared funds are received.
When the 30 days start
The trial begins on the installation date agreed with you and confirmed in writing on your order acknowledgement. If installation is delayed, the trial starts no later than 7 days after delivery unless we agree a new date in writing before then. Where several units are supplied, each runs from its own agreed date.
Before starting the trial
An installation date must be agreed with your lift contractor before the unit is despatched. We deliver the kit ahead of that date so the trial can start without delay. Fitting is carried out by your own lift engineer. The unit replaces the existing telephone line into the autodialler and nothing else — we do not touch the lift, the controller or the emergency phone.
Your responsibilities during the trial
Keep each unit installed at the site named on the order form, powered and undamaged, and tell us before moving one to a different lift or building. You remain responsible for the lift's compliance and for your emergency call-handling arrangements throughout.
Deciding
Tell us your decision by the end of day 30, in writing, to the email address on the order form. Where more than one unit is on trial you may keep some and return others; each unit is treated separately.
If you proceed
The deposit is retained and the unit becomes yours — it converts into your hardware purchase, and nothing further is owed for the hardware. Ongoing monitoring is charged on subscription terms per our current price list.
If you return the unit
Ask us for a collection and we book and pay for a tracked courier. Units must be collected within 7 days of the end of the 30-day trial. Once back with us and checked, we refund £295 + VAT for each unit returned — together with the delivery charge where the whole order comes back — to the original payment method within 14 days.
Condition on return
Please return the gateway, antenna, power supply and any cables in the original packaging. We may reduce the refund to cover missing parts or damage beyond fair wear and tear. Cosmetic marks from normal installation are fair wear.
Late returns
If a unit is not returned within the 7-day window, its deposit is not refunded and the unit is treated as purchased. If you need longer, ask before the window closes and we will normally agree an extension.
Ending the trial early
Either side may end the trial early. If you end it, the return and refund terms above apply from the date you tell us. Dashboard access ends when the unit is returned.
Availability
The trial is for business customers in the United Kingdom and is subject to our acceptance of your order.

Please note

LiftPulse replaces the telephone line, not your lift maintenance contract or your emergency call-answering arrangement. Check your existing maintenance terms before installation if you are unsure.

LiftPulse 30-Day Pilot Trial · Onboarding & Order Form 03

ControlFreq·LiftPulse 30-Day Trial Order form · 1 of 2

[Order form]

Trial order form.

Type directly into the fields on screen, then print or save as PDF. Fields marked * are needed before we can dispatch.

01

Client details

Responsible for payment

Registered company name *

Company registration number

Registered / invoice address *

Postcode *

VAT number

Purchase order number

Accounts payable contact *

Invoice email *

Accounts telephone

02

Site details

Where the units are going

Site reference / building name *

Site contact name *

Delivery address (if different from above) *

Postcode *

Site contact email *

Site contact telephone *

Delivery access notes

Machine room location

Lift maintenance provider fitting the units

03

Lift schedule

One unit per lift

#	Lift name / ID *	Make / dialler	Existing line	Alarm number *	Install date *
1
2
3
4

The install date sets day 1 of the 30 days and therefore the return deadline, and we confirm it back to you in writing. If a unit is not installed on the agreed date, its trial starts automatically 7 days after delivery. More than four lifts? Attach a schedule and we will list them on the acknowledgement.

Total lifts in portfolio

LiftPulse 30-Day Pilot Trial · Onboarding & Order Form 04

ControlFreq·LiftPulse 30-Day Trial Order form · 2 of 2

04

Order summary

Fully refundable

Item

Unit price

Qty

Amount

Total payable on proforma invoice

£

A single unit totals £372.00. Refunded in full on return within 7 days of the end of the 30-day trial; retained as your hardware purchase if you proceed.

05

Declaration

On behalf of the company named on this form, I confirm that I am authorised to place this order and to commit the company to payment.

I have read and accept the Terms of the 30-day trial on page 3 of this document, together with ControlFreq's standard terms of sale.

I understand that the deposit is payable by proforma invoice before dispatch, that it is refunded in full if the units are returned within 7 days of the end of the 30-day trial, and that it is retained as the hardware purchase price if we choose to proceed or a unit is not returned in time.

Name *

Position / job title *

Signature *

Date *

06

Returning this form

Email the completed form

accounts@controlfreq.co.ukWe reply with a proforma invoice within one working day.

Questions

020 3478 0784hello@controlfreq.co.uk

Then

Dispatch on cleared paymentTracked delivery timed for your agreed installation date, with the unit pre-configured to your alarm number.

Supplier

Control Freq Limited

Company number

06177838

VAT registration

GB924440048

Accepted for ControlFreq by

Noel Sesto, Director

Registered office

1 Shelley Road, Worthing, West Sussex, BN11 1TP

Returns address

1 Shelley Road, Worthing, West Sussex, BN11 1TP

Bank details for payment are shown on the proforma invoice. LiftPulse is a service provided by Control Freq Limited, registered in England and Wales.

LiftPulse 30-Day Pilot Trial · Onboarding & Order Form 05

1 Lift. 1 Month.1 Decision.

How the trial works.

Order & agree a date

Plug in

Watch it work

Keep it or send it back

What you pay

Included for the 30 days at no extra charge

Terms of the 30-day trial.

What the trial covers

Deposit

Payment

When the 30 days start

Before starting the trial

Your responsibilities during the trial

Deciding

If you proceed

If you return the unit

Condition on return

Late returns

Ending the trial early

Availability

Trial order form.

Client details

Site details

Lift schedule

Order summary

Declaration

Returning this form

1 Lift. 1 Month.
1 Decision.